Repeat Prescription Requests

For safety reasons, we do not accept prescription requests via the telephone.  Please leave your request for a repeat prescription in the post by by the front entrance or post it to the surgery.  Tick the items you need on the right-hand section of your previous prescription form.  If you prefer, we can post it back to you (you will need to provide a stamped, addressed envelope).

Patients can also use the online ordering system via the NHS App.

For prescription items  you have not had before or on repeat prescription, please speak to a member of the Reception team.

We are keen to ensure that patients with ongoing medical problems are monitored regularly.  If the date for your next review with a doctor or nurse has passed you will be asked to make an appointment.  Please do so in plenty of time before your prescription is due.

What if I have run out of my medication?

In the majority of cases a repeat prescription is processed within 48 hours; online ordering and use of the Electronic Prescription Service will speed up the process time. Urgent requests for a prescription will be dealt with in accordance with our urgent prescription policy. Urgent items will only be issued if the patient has no further supplies for that day and only includes the following items:-

• GTN spray
• Salbutamol inhaler
• Insulin
• Adrenaline/anaphylaxis pen eg EpiPen
• Palliative care patients (eg morphine, syringe driver medication etc)

Any urgent requests will be processed at the end of the Doctor’s surgery so the patient will have to return between 6-6.30pm to collect the prescription; urgent medication will only be issued at the Doctor’s discretion.

It is the patient’s responsibility for ensuring all items are ordered with 48 hours notice and requests for items to be issued earlier cannot be guaranteed. Patients are expected not to order items that they don’t need that month; patients must not order medication more than 7 days early.

If a medication has not been requested for some time the receptionist will ask a reason for the request and this reason will accompany the request to the clinical staff.

The NHS App for ordering repeat medication

 

Request a repeat prescription

Step 1 - Prescriptions screen

Select the 'Your nominated pharmacy' option to check your prescription will be sent to the pharmacy of your choice. You can change your nominated pharmacy at any time. It’s best to do this before you order anything, so your prescription goes to the right pharmacy.

Step 2 - Check the pharmacy it will be sent to

See 'Choose a nominated pharmacy' above.

If you’re happy with your nominated pharmacy, select 'Back' to return to the previous Prescriptions screen.

Select the 'Order a Prescription' button.

Step 3 - What type of prescription do you want to order?

There are two options, a repeat prescription, and a non-repeat prescription. Non-repeat prescriptions are one-off medicines you may have ordered before. Contact your GP surgery to order non-repeat prescription, as this service is unavailable through the NHS App.

Choose 'A repeat prescription' and select 'Continue'.

The next screen shows the medicines available for you to request. Choose the medicines you require and select continue. If needed, there is a free text box to add a note for your GP.

Step 4 - Check your prescription details before you order

Check your order and nominated pharmacy are correct, then select 'Confirm and request your prescription'. If you need to make any changes, select the 'Back' option to return to the previous screen.

Step 5 – Your prescription has been ordered

You request is confirmed and will now be sent to the GP surgery for approval. Once the prescription is approved it will show as issued on your order summary screen and will be sent through to your nominated pharmacy. Your pharmacy will advise when your prescription is ready to collect - contact them directly with any queries.

View your orders

To view your current and previous prescription orders, log-in to your NHS App and select Prescriptions from the navigation options at the bottom of the screen.

Step 1 - Prescriptions
Select 'View your orders'.
Step 2 - EMIS and Vision, or TPP (GP clinical system names)

Your previous and current repeat prescription orders will be shown in a list format, similar to one of these demo screens. Your nominated pharmacy is displayed at the top of your screen. Contact your GP surgery or your pharmacy with any queries regarding the status of your repeat prescriptions.

Repeat Dispensing

If you or someone you care for uses the same medicines regularly, you may be able to benefit from electronic repeat prescriptions. This means you won’t have to re-order or collect your repeat prescriptions from your GP practice every time you need more medicine.

Step 1

Ask a member of the practice team if you can ve considered for Repeat Dispensing.

If your prescriber thinks that you could use electronic repeat prescriptions for your regular medicines, they will authorise a number of electronic repeat prescriptions (usually between 6 – 12 months). This will be based on your circumstances and clinical need. These electronic repeat prescriptions will then be supplied to you by your pharmacy at regular intervals without needing to re-order via your GP.

Step 2

Collect your first electronic repeat prescription from your pharmacy.

Step 3

When you need more medicines, go back to your pharmacy. Before dispensing the next issue of your prescription, your pharmacy will ask:

• have you seen any health professionals (GP, nurse or hospital doctor), since your last repeat prescription was supplied?
• have you recently started taking any new medicines – either on prescription or that you have bought over the counter?
• have you been having any problems with your medication or experiencing any side effects?
• are there any items on your repeat prescription that you don’t need this month?

If you don’t need all of the medicines on your prescription, let the pharmacy staff know, so that they only supply the medicines you need. This will help to reduce waste and save the NHS money.

Step 4

When your pharmacy supplies your final electronic repeat prescription in the series that your GP has authorised, they will advise you to contact your GP practice. Your doctor or practice nurse may want to see you to review your medication before they will authorise more electronic repeat prescriptions.

Community Pharmacy Repeat Ordering Service

We only accept prescription requests from Community Pharmacies for patient who have been assessed and deemed to be vulnerable e.g. elderly or housebound patients.

Some local pharmacies will collect prescriptions from the surgery and also provide a free delivery service – please speak to your local pharmacy for more information.